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Warranty
The 12 Months/1000Hrs Factory Warranty (including 6 months Electrical Parts Warranty) is void if Forklifts, Stackers or Pallet Jacks have not been serviced according to manual instructions, proper use and general maintenance. All other products must also comply to safety instructions, capacity rating and the user manual.
All products sold for customers outside Sydney metropolitan areas are covered only by factory parts warranty only, any labour work is not covered.
For Sydney metro areas- our warranty includes Factory Parts and Labour with a professional team of forklift technicians, however your forklift must be regularly serviced and preventative maintenance taken. The first forklift service should be at approx. 50hrs or after a month of use, and then every 250hrs /or at least every 6 months – whichever comes first and depending on use. Our Pallet Jacks and Stackers come with a 12months factory warranty on the hydraulic components (pumps), and 6 months on all electrical components.
Warranty does not cover damage from water effect, wear and tear, misuse, abuse, tampering, fire, overload due to excess weight, bent frame/forks from excess user weight, or freight charges. For out of Sydney metro areas, please make certain that your forklift or stacker is regularly serviced to keep factory parts warranty valid.
With proper maintenance and servicing that is purchased at a great value price – your Niuli forklift will be the best value material handling solution for your business.
Transport/Freight
We encourage all customers to organize their own transport using shipping dimensions on each product page (under SPECS), otherwise we are always happy to quote transport wherever possible.
Damage Claims
Customers will have 24 hours after receiving to claim any damages to any product.
Return Policy
Returns are not accepted as we always encourage all customers to visit us to inspect and test the product before buying it, and for all interstate customers to ask as many questions as possible before commiting to buy.
Product Pricing
All product prices are GST exclusive. All products will need GST to be added to get the Total GST inclusive price.
Payment method preferred is by Direct Deposit.
All Debit Card payments incur a 0.5 % surcharge, General Credit Cards 1.5% and American Express 2.5%.